No.
All international orders are shipped duties and taxes unpaid (DDU). This means customs fees, VAT, import taxes, brokerage fees, or handling charges are not included in your Hair Illusion order total and are not charged or collected by us.

These fees are determined by your country’s customs authority and carrier and are the responsibility of the recipient.

During checkout, all international shipping options clearly state “Duty Fee not included” before payment is completed. This notice appears directly under the shipping method selection so customers can make an informed purchase decision.

Customs fees can vary based on:
• Your country’s import regulations
• Order value
• Carrier processing rules
• Changes in local tax or brokerage policies

Hair Illusion does not control these fees and cannot predict or modify them. Even if you did not pay fees on a previous order, customs authorities may still assess them on future shipments.

If customs fees are refused:
• The package may be abandoned, destroyed, or disposed of by the carrier
• The shipment is not returned to Hair Illusion
• We do not receive the product back
• No refund or reshipment can be issued

This is because the order was produced and shipped as agreed, and the refusal occurs after the shipment has left our possession.

No.
Orders that are refused due to unpaid customs, VAT, or import fees are not eligible for refunds or reshipments, as the product is no longer recoverable.

Shipping costs, customs fees, and duties are non-refundable.

No.
Shipping fees cover transportation only. Customs fees are government or carrier-imposed charges required for import clearance and are completely separate from shipping costs.

Customs processing times vary by country and are outside of our control. Delays caused by customs inspections, backlogs, or fee assessments do not qualify as lost shipments.

If a shipment shows no tracking movement for 30+ days, we will review the case in accordance with our lost-in-transit policy.

We strongly recommend:
• Checking your country’s import regulations
• Being prepared to pay any applicable customs or VAT fees
• Contacting your local customs office or carrier if unsure

Placing an international order confirms acceptance of these terms.

Customs fees vary by country, region, order value, and carrier policy. Because these fees are set and collected by customs authorities—not merchants—they cannot be accurately calculated or charged at checkout.